Find and install your Microsoft downloads from Microsoft Store (2024)

Most software that you buy directly from Microsoft, like Office, Windows, and Xbox games, comes as a digital download that you can download, install, or reinstall. After you purchase software, the download will be shown in your Order history. To find a specific download, sign in to the Order history page with the Microsoft account you used to make the purchase. Find the software, and then select Product key/Install.

Note:If you're having problems installing an app from the Microsoft Store, see Fix problems with apps from Microsoft Store.

If you're looking for download and installation instructions for a specific product, see thefollowingsections.

Find apps and games you haven't downloaded or installed in your Order history.

On Windows 10/11

To find apps and games on your PC:

  1. Open your Microsoft Store library.

    Open

  2. Select My Library. Any app or game with a Download icon next to it hasn't been downloaded yet. Select theDownloadicon to download and install the app or game.

On Xbox

Learn how to install from the Xbox app for Windows.

Learn how to install games and apps on a console.

  1. Go to Order history, find Windows10or Windows 11 and then select Product key/Install.

  2. Select Copy to copy the key, and then select Install.

  3. Select Download tool now, and follow the instructions.

  4. A wizard will help you through the steps to install.

Tips:

  • Download Windows 10

  • Download Windows 11

Microsoft 365 purchased online directly from Microsoft

If you buy Microsoft 365 as a digital download from us, there is no product key. Follow the below instructions to install it.

  1. Go to . Sign in if prompted.

  2. Find your Microsoft 365 purchase, and select Install.

  3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office.

Microsoft 365 purchased as a pre-paid card from a retail store

If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365.

If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.

  1. Go to . Sign in if prompted.

  2. Find your Microsoft 365, and select Install.

  3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

Get more info about installing Office

Get more info about using product keys with Office

  1. Go to Order history.Sign in if prompted.

  2. Find Microsoft Office, select Product key/install, and follow the instructions.

  3. Select Install Office, and follow the instructions.

  4. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

  5. Ifthe above steps don't work, in the confirmation email for your order, select Install Office.

Get more info about installing Office

Get more info about using product keys with Office

Troubleshooting

  • To find your Windows product key, see Find your Windows product key.

  • If you have a digital gift card that's good for a game or app, seeRedeem a gift card or code to your Microsoft account.

  • To buy an app or game, visit Microsoft Store online, onWindows andXbox.

  • If you bought your Microsoft software from a third-party website, you'll need to get download and product key info from them. For more info about a Microsoft 365 subscription, see Manage your Microsoft 365 subscription purchased through a third party.

If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it:

  • The app isn't available in your country or region. Not all apps are available worldwide. An app available in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear.

  • Microsoft family settings might be hiding apps. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Learn more about Family Safety

  • The app is no longer available.When an app is removed from Microsoft Store, it takes a little time for the app description pageto get removed. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly.

  • The app isn'tcompatible with your device. Microsoft Storeautomatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app fromMicrosoft Storeavailable on your PC, but not on another PC, or your Xbox.

  • Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.

  • Your PC isn't authorized to use Microsoft Store apps.You'll need to sign into the app with your Microsoft account. To check if your PC is authorized, seeManage your devices for Microsoft Store.

If you don't see Product key/Install for your product in Order history, here are a few things to try:

  1. If youonly see Install, select it to start your download and installation. The app or game might not have a product key.

  2. If you don't see Install, select the product name. It will take you to the product page. If the button that was previouslylabeled Buy is now Install, select it to automatically download and install your app or game.

  3. If you bought boxed software that we shipped to you, Order history can't store the product key until you install the software for the first time. Follow the installation instructions that came with the boxed software.

  4. Some apps or games won't store their product key in Order history. If your product key is on a card or the back of the box, keep it somewhere safe.

  5. Resetthe Microsoft Store app:

    1. Press theWindows logo keyStart + Rto open the Run dialog box.

    2. Enterwsreset.exethen selectOK. A blank command prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Need more help?

Contact Support

For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.

Find and install your Microsoft downloads from Microsoft Store (2024)

FAQs

Where can I find files downloaded from the Microsoft Store? ›

Microsoft Store game files are usually stored in a folder called WindowsApps. This folder is located at C:\Program Files\WindowsApps. By default, the WindowsApps folder is hidden on your computer. You need to show hidden folders and then try to access them.

Where is installation files from Microsoft Store? ›

Replies (1) 

Microsoft Store Apps should be installed at the the WindowsApps folder located in the C:\Program Files.

Where do I find my Microsoft download? ›

To find downloads on your PC: Select File Explorer from the taskbar, or press the Windows logo key + E. Under Quick access, select Downloads.

How do I access my downloaded apps from the Microsoft Store? ›

After you purchase software, the download will be shown in your Order history. To find a specific download, sign in to the Order history page with the Microsoft account you used to make the purchase.

Where does Microsoft Store save files? ›

Microsoft Store Game Save File on Windows 10

The saved files from any Microsoft Store games will be in App Data's subfolder called LocalLow. That means you will have to access the hidden App Data folder once more. You need to be an administrator of your PC to do this.

Where are Microsoft files saved? ›

By default, if you're signed in, files are saved to your OneDrive. If you want to save the current file somewhere else, click the Location drop-down to see additional recently-used locations. If the location you want isn't there, you can open the full Save As window by selecting More save options.

How do I find my Microsoft files? ›

Search from the taskbar: Type the name of a document (or a keyword from it) into the search box on the taskbar. You'll see results for documents across your PC and OneDrive.

Where are Windows download files stored? ›

Find files you've downloaded on your PC

This folder is usually located on the drive where Windows is installed (for example, C:\users\your name\downloads). You can always move downloads from the Downloads folder to other places on your PC.

How do I find my library on the Microsoft Store? ›

Where do I find "My Games" or "My library"?
  1. Open the Microsoft Store.
  2. On the upper right corner click the three dots. (...)
  3. The dropdown list will pop out then select "My Library".
Feb 2, 2020

Where do Microsoft Store apps get saved? ›

All the applications downloaded from the Microsoft Store are saved in a folder called WindowsApps located in the Program Files directory. While the folder is hidden by default, it's quite easy to make it visible and gain access to it by following the same steps as on Windows 10. Namely: Go to C:\Program Files.

How to find installation folder? ›

Open the File Explorer using the icon on the Start menu or by pressing Win + E. Navigate to This PC and click on the drive where Windows is installed (typically the C Drive). Navigate to Program Files > Program Files (x86) and then scroll the list of folders until you find one with the program name you're looking for.

Where does Windows store temporary download files? ›

Temp files often have the extension .TMP and are stored in the C:\Users\AppData\Local\Temp folder.

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